January 28th, 2009

green little review

Poem for Wednesday

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There was sufficient snow on the ground at 5:30 a.m. that the county opted to close schools rather than risk a chaotic afternoon dismissal as the weather got worse. So although we only got about an inch and a half of actual snow -- as opposed to the ice and sleet that came later -- the kids had a snow day, and there was much rejoicing. Adam's best friend showed up before 8 wanting to go sledding and was dismissed till people were actually, you know, out of bed; then the best friend's mother called before 9 wanting to know whether we had seen her son, who had apparently gone sledding without permission. So I was out of bed bright and early in spite of the possibility of sleeping late. Adam spent most of the day sledding and playing in the snow; Daniel, who is still getting over his cold, spent most of the day playing computer games and working on a bridge-building simulator online. And both kids decided that I needed an account on Club Penguin.

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It has been a very good week for me in online swag. Last Tuesday, I got a thank you note from Wolfgang's Candy for posting about how much I enjoyed visiting their chocolate factory and asking if they could reprint some of my photos in their newsletter. The next day, I got a note from Utz offering to send me a t-shirt after I posted photos from their factory tour -- the shirt arrived today. Then I lamented online that I had missed out on California Tortilla's Inauguration Day coupon freebies, and the woman who runs their Twitter account offered to send them to me in the mail, which she did. Comcast's Twitter account saved my weekend when when I convinced them to fix my cable three days early after failing to do so over the phone.

And yesterday I got an e-mail from the marketing manager of the company releasing The Studio One Anthology, asking whether I'd be willing to post about it on my Lee Remick page. I said I'd be happy to, and today I received a review copy of the set, which contains such masterpieces as the original Twelve Angry Men and the phenomenal Jack Lemmon starrer June Moon. Review to follow! Our family entertainment for the evening was of course more Arrested Development, which isn't quite as funny in spots in the third season -- the retarded-girl jokes with Charlize Theron aren't my thing -- but the elementary school prison drama makes it all worthwhile.
get critical

Buyer Beware Sears

Know how every time you buy a major appliance, the store from which you buy it tries to sell you an extended service contract? Well, do not waste your money on Sears. Our dryer, which is less than five years old, stopped working properly more than two weeks ago. We had an appointment to have it repaired today -- the first day we were able to get on their schedule -- and, since we had not heard from them all morning, assumed they would be coming in spite of the weather, considering that UPS, FedEx, Comcast, a local plumber and various other service vehicles have made it down our street. When we hadn't heard from them nearly two hours after the end of the appointment window, we called and were put on hold for 45 minutes, then told that they had canceled the appointment due to inclement weather and oops, they were going to inform us...by this evening. Moreover, they can't get us on the schedule for another week, until NEXT Wednesday.

I don't know about other people's families, but my family of 4 cannot go two weeks without a dryer unless I do laundry every single day and hang it around the house to dry -- working outside the house isn't possible and sitting on items we usually use for dining, exercise, etc. isn't possible either. The nearest laundromats are a town over -- that's assuming I was willing either to pay money to wash AND dry items there or to bring wet laundry in a basket to be dried there. Keep in mind that we paid for our dryer at Sears with the expectation of service, thinking it would never be necessary to pay someone else for our laundry. Which means that we are going to have to call a private repair company and pay them to repair our dryer -- this on top of what we've already paid for Sears' worthless extended service contract.

Does anyone know whether it is possible to file a report with the Better Business Bureau or someone like that? It's outrageous that Sears is selling "service contracts" and then refusing to provide service -- it's stealing from customers.